an33 Privacy Policy

Who Runs an33

an33 operates the gaming platform accessible at https://an33.app. When you create an account, place a wager, or contact our support team, an33 acts as the data controller — meaning we decide what information is collected and how it is used. If you have any questions about this policy, write to us at [email protected].

This policy applies to all players in Bangladesh and covers every touchpoint: the website, the an33 Android app (version 3.9.0), live chat, and email correspondence. By using the platform, you confirm that you have read this policy and agree to its terms.

Data We Ask For

We collect only what is needed to run a safe, compliant gambling service. Here is a breakdown of each category:

Account Registration

When you open an account we collect your full name, date of birth, mobile phone number, email address, and preferred currency (BDT). We also record the date and time the account was created.

Identity Verification (KYC)

Before processing your first withdrawal, we ask for a copy of one of the following documents: National ID Card (NID), Passport, or Driving Licence. The document image is stored in encrypted form and reviewed within 6 hours by our compliance team. KYC is required by responsible-gambling regulations — it confirms age and identity so we can enforce the 18+ rule.

Financial Transactions

When you deposit or withdraw via bKash, Nagad, Rocket, or Bank Transfer, we log the transaction reference, amount in ৳ (BDT), timestamp, and payment method. We do not store full wallet credentials or bank account passwords.

Gameplay Activity

We record every bet placed: the game name, provider (such as Evolution or JILI), stake, outcome, and session duration. This data is used for responsible-gambling monitoring, bonus wagering calculations, and resolving disputes.

Device and Connection Data

Our servers automatically log your IP address, browser type, operating system, screen resolution, and the pages you visit. If you use the an33 Android app, we also collect the device model and Android version (minimum 7.0 required). This data helps us detect fraud and improve app performance.

Communications

If you contact our 24/7 live chat or email support, we keep a transcript of that conversation. This helps us train staff and follow up on unresolved queries.

Why We Process Your Information

We use the data we collect for the following purposes. We do not sell personal data to any third party for their own marketing.

Legal Grounds for Processing

an33 processes personal data under the following legal bases:

• Contract performance. Processing your account data, transactions, and bet records is necessary to deliver the service you signed up for.
• Legal obligation. KYC document checks and age verification are required by responsible-gambling regulations. We cannot waive them.
• Legitimate interest. Fraud detection, security monitoring, and platform analytics are carried out under our legitimate interest to run a safe platform. We balance this against your privacy rights and collect only what is proportionate.
• Consent. Marketing SMS or email messages are sent only if you opt in during registration or via your account settings. You can withdraw consent at any time by emailing [email protected].

When We Share Data with Others

We share data only where it is strictly necessary:

• Payment processors. bKash, Nagad, Rocket, and partner banks receive transaction references to process your deposits and withdrawals. They operate under their own privacy policies.
• Game providers. Providers such as Evolution, CQ9, Spribe, Red Tiger, JILI, and Sexy Gaming receive a session token and your stake data to run the game. They do not receive your name, phone number, or ID documents.
• KYC verification services. We may use a third-party identity-check tool to validate your NID or passport. The document is shared over an encrypted connection and not stored by that provider beyond the review window.
• Legal authorities. If required by law or a valid court order, we will disclose account data to the relevant authorities. We will notify you where we are legally permitted to do so.

We do not sell, rent, or trade your personal data with advertisers, data brokers, or any other commercial third party.

How Long We Keep Records

We hold your data for as long as your account is active. If you close your account, we keep transaction and KYC records for a minimum of five years to satisfy financial-compliance obligations. After that period, records are deleted or anonymised.

Chat transcripts are kept for 24 months. Device and connection logs are kept for 12 months. If you request deletion and there is no legal reason to retain the data, we action the request within 30 days.

Steps We Take to Keep It Safe

an33 applies the following technical and organisational measures to protect your personal data:

• TLS encryption on all data in transit between your browser or app and our servers.
• Encrypted storage for ID documents, passwords (hashed with bcrypt), and payment references.
• Role-based access control — only staff with a direct operational need can access account data.
• Automated fraud monitoring that flags unusual login locations or bet patterns in real time.
• Regular security audits of our platform, including the an33 Android app (45 MB, Android 7.0+).

No system is fully immune to breaches. If a breach occurs that is likely to affect your rights, we will notify you by email or in-app message within 72 hours of becoming aware of it.

Cookies and Tracking

The an33 website uses cookies to keep you logged in between sessions, remember your language preference, and track which promotional links brought you to the site. We use the following categories:

You can disable non-essential cookies in your browser settings. Turning off functional cookies means you may need to log in again each visit. The an33 app does not use browser cookies; it uses a secure token stored in device memory.

What You Can Ask Us to Do

You have the following rights over the personal data an33 holds about you. Submit any request to [email protected] with the subject line "Data Request" and your registered phone number. We respond within 30 days.

• Access. Request a copy of all personal data we hold on your account.
• Correction. Ask us to fix inaccurate details — for example, a misspelled name on your KYC file.
• Deletion. Request erasure of your data. We will act on this where no legal retention obligation applies.
• Restriction. Ask us to pause processing while you dispute accuracy or object to a particular use.
• Portability. Request your account history and bet records in a machine-readable format (CSV).
• Objection. Object to processing carried out under legitimate interest, including analytics profiling.
• Withdraw consent. Opt out of marketing messages at any time, without affecting your ability to use the platform.

Players Under 18

an33 is strictly for adults. We do not knowingly collect data from anyone under 18. Age is verified during KYC — your date of birth is checked against your NID or passport before your first withdrawal is approved.

If we discover that an account belongs to a minor, we will close the account immediately, void any pending withdrawals, and delete the associated personal data. If you believe a minor has registered, contact us at [email protected] immediately.

When This Policy Changes

We review this policy at least once a year and whenever a significant change occurs — for example, if we add a new payment method or update our KYC process. When the policy changes, we update the "Last updated" date at the top of this page and send a notification to your registered email or phone number.

Continued use of an33 after a policy update means you accept the revised terms. If you disagree with any change, you can close your account by contacting support before the new version takes effect.

Get in Touch

For any privacy query, data request, or concern about how an33 handles your information, reach out through one of the channels below.

This policy is written in English. In the event of any inconsistency between a translated version and this English text, the English version takes precedence.