Half an hour here saves you a wait later. By the end of this page you can file a withdrawal that clears on the first pass: you will know which document to upload, how the ৳800 floor and the ৳190,000 daily ceiling sit around your balance, why a first request can take an hour, and exactly what to do when the status stops at pending instead of landing in your wallet.
Sort your ID before you claim anything
The identity check sits in front of your first withdrawal, not in front of your first deposit. That order is deliberate. You can register tonight, top up ৳450 or more, play a session of Fortune Tree, and never touch a document. The paperwork only becomes necessary on the day you ask for money back, and once it is approved it stays approved for every later withdrawal.
Budget up to 6 hours for the review. A request filed before the check is closed does not fail, it waits, and a payment that is waiting looks exactly like a payment that is stuck. Upload first, request second. That single habit removes most of the frustration people bring to live chat at two in the morning.
Three documents, one is enough
| Document | What to send |
|---|---|
| National ID Card (NID) | Front and back as two images, with the number and your full name readable in both frames. |
| Passport | The photo page only, held flat so the portrait and the printed strip stay sharp. |
| Driving Licence | The front side, showing licence number, photo and signature without glare across the laminate. |
Send one document, not all three. A photograph of a printed photocopy is the usual reason a first attempt comes back: the copy turns flat and grey, the portrait loses its detail, and the officer cannot match the face to the account. Photograph the card itself on a plain table in daylight, and the check usually closes well before the 6 hour mark.
Five taps from wallet to bKash
Withdrawal is not buried in a settings menu. It sits in the cashier next to deposit, and five screens take you from balance to wallet. Filling the request takes under two minutes. The waiting afterwards is the part nobody can speed up, so it helps to know which queue your money is in.
- 1
Log in to your own account
Use the an33 login page in a browser or open the app and sign in with your phone number or email. A cash-out can only be filed from the account that holds the balance.
- 2
Open the cashier and choose Withdraw
Your balance shows at the top of the cashier, with Deposit and Withdraw side by side. Withdraw opens the request form, not a separate page.
- 3
Pick the same method you paid in with
bKash, Nagad, Rocket or Bank Transfer. Money returns along the route it arrived by, so the wallet or account number must carry your own name.
- 4
Enter an amount inside the limits
Anything from ৳800 upward, up to ৳190,000 in one day on the standard tier. Type the figure in taka and check the digits before you confirm.
- 5
Confirm and watch the status
Most requests land in about 40 minutes. A first withdrawal, with the identity check attached to it, can take up to 1 hour.
How fast each method lands
Money moves faster into an33 than out of it, and that is normal. A deposit is confirmed by the wallet on your side within minutes. A withdrawal is confirmed by our cashier first, then sent back the way it came, because the name on both ends has to match. If a family member paid in for you, that mismatch is what stops the payout.
- bKash
- Nagad
- Rocket
- Bank Transfer
Those are ordinary working-day numbers. A request filed at 2am is read in the morning queue, so a 40 minute cash-out can feel like six hours if you are counting the sleep. Nothing here changes because you refresh the page, and support cannot push a request forward past the cashier.
One warning worth printing: you will never be asked to send money to a personal number to release a withdrawal. Payouts go only to the wallet or bank account registered in your own name inside your an33 profile.
The limits that decide your amount
| Item | Figure |
|---|---|
| Minimum withdrawal | ৳800 |
| Maximum daily withdrawal | ৳190,000 |
| Standard arrival time | 40 minutes |
| First withdrawal | up to 1 hour |
| Minimum deposit | ৳450 |
| Wagering before bonus funds cash out | 9× |
Two figures shape every request. ৳800 is the smallest amount that can leave the account in one go, and ৳190,000 is the most that can leave in a single day at the entry tier.
The floor applies to the request, not to your balance. A ৳600 balance simply waits until it grows past ৳800; a ৳900 balance can leave in one go instead of two.
Deposits start at ৳450, so the minimum cash-out is comfortably below one typical top-up.
| Tier | Monthly turnover | Daily withdrawal limit | Cashback |
|---|---|---|---|
| VIP 1 | ৳0 | ৳190,000 | 1.5% |
| VIP 2 | ৳65,000 | ৳340,000 | 1.75% |
| VIP 3 | ৳280,000 | ৳610,000 | 2% |
| VIP 4 | ৳1,200,000 | ৳1,100,000 | 2.25% |
The ceiling is per player per day, and it rises with turnover, not with luck. If you plan a large cash-out after a good session, check your tier first: the request will be capped at your daily figure even when the balance is bigger, and the rest stays in the wallet for the next day. The full ladder of tiers, birthday bonuses and manager access sits in the an33 Bonus & VIP guide.
Why a request gets held, and how to clear it
A request sitting at pending is usually waiting on one of five things. Work down the list in order, because three of them you can fix yourself in a minute, and the other two need nothing from you but time.
- The identity check is still openNormal review time is up to 6 hours. Look at your verification status in the profile: if it says pending, the money is queued behind the documents, not lost. Do not file a second request, it only adds a duplicate to the same queue.
- Bonus wagering has not been clearedA deposit bonus carries a 9× wagering requirement. Until that turnover is complete, bonus credit stays locked and the withdrawal form will not release it. Cash you deposited yourself is handled separately from bonus funds.
- The wallet name does not match your account nameThe most common and most fixable hold. A bKash or Nagad number registered to a brother, a friend or a shop cannot receive your payout. Change the number in your profile to one in your own name before requesting.
- The amount sits outside the limitsUnder ৳800 the request cannot be filed; above your daily ceiling the extra is held back. Split the amount or wait for the next day. The ceiling you see in the limits table is the one that applies.
- The method does not match the depositPaid in with Nagad and asked for Bank Transfer? The request needs a manual look. Cancel it and file again to the method you paid in with, which is the fastest route out.
If the status has not moved after that list, open 24/7 live chat with the request number and a screenshot of the wallet. Support can see where the payment is sitting. What they cannot do is skip the identity check, so arguing with the queue wastes the evening.
Uploading your NID without a rejection
The form itself is three fields and two images. Rejections almost always come from the photograph, so the five points below matter more than the typing.
- Photograph the card on a plain, flat surface in daylight, not on a patterned bed sheet.
- Keep all four corners inside the frame. Cropping the edge cuts the number or the seal.
- No flash glare across the laminate. Tilt the card slightly if the number washes out white.
- The name on the document must match the name on your an33 account, letter for letter.
- One image per side. Front and back as separate files, both sharp enough to read without zooming.
Then send it. The upload path is short and it lives in your profile, not in the cashier.
- 1
Open your profile
Log in through the an33 login page or the app, tap your avatar, and open Verification.
- 2
Choose the document type
National ID Card, Passport or Driving Licence. Pick the one you actually have in hand, not all three.
- 3
Upload the two images
Front and back for an NID, photo page for a passport. Send the original photo, not a screenshot of it.
- 4
Submit and let it sit
Review takes up to 6 hours. Once it clears, every future withdrawal skips this step.
Your documents stay private. The images are used to confirm identity and to release withdrawals, and nothing else. They are not shown to other players, not sold, and not posted anywhere. If something in the upload looks wrong after you send it, message support on 24/7 live chat before you file a new attempt, and they will reopen the same case rather than start a second one. Anyone asking you to send an NID photo over WhatsApp or Telegram is not from an33.
Quick answers before you request a cash-out
Why is ৳800 the smallest amount I can take out?
How long does a first withdrawal really take?
Can I cash out to a friend's bKash number?
What happens if my ID photo is blurry?
Do bonus winnings pay out straight away?
I filed the request twice by mistake. Is that a problem?
Verified once, cashed out to bKash in about 40 minutes. Start with an account in your own name.
Register Now18+ · Play Responsibly. Set your own limits before the session starts, not after.